Detailed Privacy Policy

This website is owned and operated by Sydney Clean Group (referred to as "we," "our," or "us"). By using this site, you agree to the terms outlined in this Privacy Policy, which governs how personal information collected through this site is handled. The policy is designed to align with applicable privacy laws in Australia, ensuring your information is treated with the utmost respect and care.

1. Terms and Conditions

We reserve the right to update or modify this Privacy Policy at our discretion. Changes to the policy will take effect once published on this page. This Privacy Policy operates in conjunction with the website’s general terms and conditions. Please note that our site may contain links to third-party websites, and we do not take responsibility for their privacy practices.

2. Collection of Personal Information

We are committed to protecting your privacy. Personal information, which can identify you, is only collected when knowingly and voluntarily provided. For instance:

• When you submit inquiries.
• When requesting services.
• When participating in feedback forms or surveys.

This information may include your name, email address, phone number, or other relevant details. The purpose of collecting this information is to provide services, respond to inquiries, or meet specific needs.

3. Use of Personal Information

The personal information collected is used only for the purpose for which it was provided or for secondary purposes closely related to the primary purpose. Examples include:

• Responding to service inquiries.
• Processing transactions.
• Enhancing user experiences through customer feedback.

We store copies of correspondence for record-keeping and backup purposes to maintain operational integrity.

4. Disclosure of Information

We respect your consent and disclose personal information only in the following scenarios:

• When required to fulfill the purpose for which it was collected.
• In situations where legal obligations compel us to disclose information.
• To protect our rights, property, or users from harm or unlawful activities.
• When engaging third-party services to provide requested goods or services.

Third parties engaged on our behalf are bound to use your personal data solely to fulfill service requirements.

5. Security Measures

We take security seriously and regularly update measures to protect your personal information from unauthorized access, misuse, or loss. While we strive to implement advanced technology to safeguard your data:

• No internet transmission can be guaranteed as 100% secure.
• Once data is transmitted to us, we take all reasonable steps to secure it within our systems.
• Employees and contractors are obligated to maintain confidentiality.

Despite our efforts, we cannot be held responsible for breaches beyond our control.

6. Use of Cookies

Cookies are small data files stored on your device to enhance your website experience. These files:

• Help with website customization based on user preferences.
• Facilitate seamless navigation and functionality.

If you prefer not to allow cookies, most web browsers offer settings to block or delete them. However, some website features may become unavailable without cookies.

7. Access and Accuracy of Information

We prioritize maintaining accurate and up-to-date records of your personal information. If you find that any of your information is incorrect, you can contact us for corrections. Reasonable steps are taken to secure the data we hold and ensure its integrity.

8. Links to External Websites

Our site may include links to third-party websites for your convenience. However:

• These sites are not under our control.
• We are not responsible for their privacy policies or practices.

Before sharing personal information on external sites, we recommend reviewing their privacy policies.

9. Handling Concerns or Complaints

We are committed to addressing any concerns or problems you may encounter regarding our Privacy Policy or website. For further inquiries or to report issues, please contact us directly.

10. Additional Information

For more details about privacy laws in Australia, you can visit the official website of the Australian Federal Privacy Commissioner: Australian Privacy Commissioner Website.

We value your feedback and are dedicated to ensuring your privacy is respected and protected.