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Choosing the right commercial cleaning company for your business can be a daunting task. With so many options available, it can be difficult to know which one is the best fit for your needs. Unfortunately, making the wrong choice can have serious consequences, including cost overruns, subpar service, and even damage to your property. To help you make an informed decision, here are some common mistakes businesses make when choosing a commercial cleaning company.

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Not Checking References

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One of the most important steps in choosing a commercial cleaning company is to check references. It’s important to ask questions about their experience and quality of service. Ask for references from past customers and find out if they were satisfied with the services provided. It’s also a good idea to research online reviews to get an unbiased opinion about the company. Additionally, it may be helpful to contact industry associations such as the International Janitorial Cleaning Services Association (IJCSA) or the Building Service Contractors Association International (BSCAI) for additional resources.

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Failing to Clarify Services

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When selecting a commercial cleaning company, it’s important to be clear about what services you need. Some companies offer only basic cleaning services while others provide a full range of services such as window washing, carpet cleaning, floor waxing, pressure washing, and more. Be sure to ask what services are included in the price and how often they will be performed. If you need additional services, make sure you understand what they will cost and how long they will take.

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Not Considering Cost

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Cost is always an important factor when choosing any service provider. However, it’s important not to let cost override other considerations such as quality of service or reliability. While it may be tempting to go with the least expensive option, this could end up costing you more in the long run if the service isn’t up to par. Be sure to compare costs between different companies and factor in any additional services that may be necessary.

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Ignoring Insurance Requirements

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Another common mistake businesses make when hiring a commercial cleaning company is not paying attention to insurance requirements. Many states require that commercial cleaners carry certain types of insurance coverage in order to operate legally. Be sure to ask about the company’s insurance coverage and whether they are compliant with state laws. Additionally, it’s wise to confirm that the company carries liability insurance in case any accidents occur on your property.

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Not Establishing Clear Communication

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It’s essential that you establish clear communication with your commercial cleaning company before signing a contract. Make sure that you understand their policies and procedures and that they understand yours. This includes things like scheduling, payment terms, safety protocols, and expectations for customer service. Establishing clear communication upfront can help avoid misunderstandings down the line.

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Not Establishing Clear Expectations

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Finally, it’s important to set clear expectations when hiring a commercial cleaning company. Make sure that everyone involved understands what is expected of them and what type of results should be achieved. This includes things like timelines for completion of tasks, standards for quality control, and expectations for customer service. Additionally, be sure to discuss how changes or requests will be handled by both parties.

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By avoiding these common mistakes when choosing a commercial cleaning company, you can ensure that you get the best possible service at the best possible price. Do your research, ask questions, and establish clear communication and expectations before signing any contracts. Additionally, remember that the cheapest option isn't always the best option; consider factors such as quality of service, reliability, insurance coverage, and customer satisfaction when making your decision.