Privacy Policy

Welcome to Sydney Clean Group! This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website, https://www.clean-group.com.au/. By accessing and using our website, you consent to the practices described in this policy. In this document, “we,” “our,” and “us” refer to Sydney Clean Group.

Acceptance of Privacy Policy

Your continued use of our website signifies your acceptance of this Privacy Policy. It forms an integral part of our Terms and Conditions. We reserve the right to update or modify this policy at any time, and changes will be posted on this page. We encourage you to review the policy regularly to stay informed about how we handle your personal information.

Personal Information Collection

We collect personal information when you voluntarily provide it through various interactions with our website. This may occur when you:

• Request services or information: When you fill out a form or make inquiries about our cleaning services.
• Subscribe to our newsletter: If you sign up for updates or special offers.
• Complete surveys or forms: Any feedback, survey participation, or additional forms you complete.

The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Postal address
• Any other details you provide during your interaction with us.

This information is gathered to provide you with a better user experience, fulfill your requests, and enhance the functionality of our website.

Use of Personal Information

The personal information we collect is used for several purposes, which may include:

1. Providing Services: We use your data to fulfill your service requests, including scheduling cleanings, sending estimates, or providing service details.
2. Communication: We respond to your inquiries, feedback, or service-related queries via phone, email, or any other means of contact.
3. Improvement of Services: We use information about website interactions, including browsing patterns and feedback, to improve our website and services.
4. Marketing and Updates: With your permission, we may use your email to send newsletters, promotional offers, and updates about our services. You can opt-out at any time.

In some cases, your personal information may be used for secondary purposes directly related to the original purpose for which it was collected, unless otherwise specified.

Disclosure of Personal Information

We may share your personal information under certain circumstances, including:

• With Your Consent: We will obtain your explicit permission before sharing any of your information with third parties for purposes other than those directly related to our services.
• Service Providers: We may disclose your information to trusted third-party service providers who assist us in delivering services, such as payment processors or contractors. These third parties are obligated to protect your information and may not use it for any other purpose.
• Legal Obligations: We may disclose your information when required by law, or when necessary to protect our legal rights, property, or the safety of our users and the public.

Security Measures

We take your privacy and security seriously. To protect your personal information, we have implemented appropriate physical, technical, and administrative security measures. These include encryption, secure servers, and regular system updates. Although we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We will take all reasonable steps to ensure your data is secure once received.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us provide personalized content and improve site navigation. These cookies help us:

• Track website usage
• Offer relevant content
• Remember your preferences for future visits

You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may limit some features and functionality of our website.

Access to Personal Information

We are committed to ensuring the accuracy of your personal information. If you believe any of the details we hold are incorrect or outdated, please contact us to request changes or corrections. We will promptly update your information as required.

External Links

Our website may contain links to other external websites. These third-party sites are not under our control, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

Concerns or Questions

We value your feedback and are committed to resolving any concerns about our Privacy Policy or how your personal information is handled. If you have questions or issues, please contact us. We will address your concerns promptly and transparently.

For more information about privacy in Australia, you can visit the Australian Federal Privacy Commissioner’s website.

Contact Information

If you have any questions about this Privacy Policy or need further assistance, you can reach us at:

• Phone: 02 91607469
• Email: sales@clean-group.com.au
• Address: Suite 1B, 189 Kent Street, Sydney NSW 2000, Australia

We are dedicated to protecting your privacy and ensuring a safe, secure experience with Sydney Clean Group. Thank you for choosing us!