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Businesses of all sizes need to keep their premises clean and tidy, but finding the right commercial cleaning service can be a challenge. When making this decision, it’s important to avoid common mistakes that could lead to a poor experience or costly outcomes. Here are some of the most common mistakes businesses make when choosing a commercial cleaning service.

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Not researching the company

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One of the biggest mistakes businesses make is not researching the company they’re considering. It’s important to learn about their experience, reputation, and services offered. Reading reviews from past customers can provide valuable insight into what it’s like to work with them. If possible, contact references to ask questions about quality of service, response time, and customer support. Additionally, businesses should research industry standards for commercial cleaning services. This will help ensure that they are selecting a provider that meets the necessary requirements for their particular needs.

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Failing to get a written estimate

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Before signing an agreement with a commercial cleaning service, it’s essential to get a written estimate. This will provide details about the services offered and how much they will cost. It should also include information about any additional fees or charges that may apply. Getting this information in writing will help ensure that there are no surprises down the line. The written estimate should also include an itemized list of services that are included in the price, such as vacuuming, dusting, mopping, window washing, etc.

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Not understanding the contract

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When signing a contract with a commercial cleaning service, it’s important to read and understand every detail. Pay close attention to any restrictions or limitations that may apply. Make sure you know what services are included in the price and what is considered “extra”. Also, check for clauses that allow either party to terminate the agreement and what happens if they do. Additionally, make sure you understand any payment terms or methods of payment accepted by the provider.

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Not asking about insurance

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It’s essential to ask about insurance when selecting a commercial cleaning service. The company should have general liability insurance and worker’s compensation insurance in place. This will protect your business from potential losses due to accidents or injuries that occur on your premises. Additionally, businesses should verify that their chosen provider is bonded and insured before signing a contract.

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Neglecting customer service

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Customer service is an important factor when choosing a commercial cleaning service. Ask questions about how long it will take for them to respond to requests and how they handle customer complaints. Find out if they offer a satisfaction guarantee and if there is someone available 24/7 in case of an emergency. Additionally, ask about their communication methods – do they prefer email or phone calls? Do they provide regular updates? How quickly do they respond?

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Ignoring green cleaning practices

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Green cleaning practices are becoming increasingly popular as businesses strive to reduce their environmental impact. Ask potential providers about their approach to green cleaning and whether they use eco-friendly products and methods. This will help ensure that your premises are kept clean without compromising your commitment to sustainability. Additionally, inquire about any certifications or awards they may have earned related to green cleaning practices.

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Not checking references

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It's important to check references when selecting a commercial cleaning service. Ask for references from previous clients who have used their services so you can get an idea of how reliable they are and how well they follow through on promises made in contracts or estimates. Additionally, ask if they have any professional affiliations or certifications that demonstrate their commitment to quality workmanship.

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Conclusion

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Choosing the right commercial cleaning service is essential for keeping your premises clean and safe. Avoiding these common mistakes will help ensure that you find a provider who meets your needs and delivers quality results at an affordable cost. By doing your research ahead of time and making sure you understand all aspects of the contract, you can feel confident in your decision and enjoy peace of mind knowing that your premises are being properly maintained.

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